1. Order Cancellation
Orders placed through MuscleBoxPro vending machines are processed instantly and therefore cannot be cancelled once the preparation of the beverage has started.
2. Eligible Refund Cases
Refunds may be issued when payment is successfully deducted but the vending machine fails to dispense the product, when the beverage is only partially dispensed due to a machine malfunction, or when a technical error occurs during payment processing.
3. Refund Request Window
Users must report refund requests within 24 hours of the transaction through the customer support contact provided on the website.
4. Verification Process
Refund requests will be reviewed based on transaction records and machine logs.
5. Refund Processing Timeline
Approved refunds will be processed within 3–5 business days to the original payment method used during the transaction.
6. Refund Decision Rights
MuscleBoxPro reserves the right to decline refund requests where transaction records indicate successful dispensing of the product.
Frequently Asked Questions
Can I cancel my order after the shake has started blending?
No. Orders are processed instantly and cannot be cancelled once beverage preparation has begun. The machine starts blending immediately after payment confirmation.
What should I do if I paid but didn't receive my shake?
Contact our support team at contact@muscleboxpro.com within 24 hours of the transaction with your transaction ID. We will review machine logs and process a refund if verified.
How long does a refund take to reach my account?
Approved refunds are processed within 3–5 business days and credited back to the original payment method (UPI, card, or wallet).
What evidence is needed for a refund request?
Provide your transaction ID, date and time of purchase, and the gym location. Our team will cross-check with machine dispensing logs to verify the claim.
Need refund support?
For refund or cancellation assistance, please contact our support team at contact@muscleboxpro.com.
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